SV Diagnostics
Cancellation & Refund Policy
This policy explains how cancellations and refunds are handled for bookings made on this website.
Last updated October 2026
Cancelling online
You can cancel through the booking tracking page within the cancellation window shown at checkout (by default 4 hours before the appointment), provided collection has not taken place. The slot is released back to capacity immediately.
Refunds
If you cancel a paid booking before collection, any amount paid is refunded at the laboratory or through the payment method used. Please keep your booking reference and payment receipt for this.
Pay at collection / laboratory
Bookings paid at collection or at the laboratory have no amount to refund if collected. If a sample could not be collected, no charge applies for the visit.
Cancellation by the laboratory
If we cannot complete a collection, we will offer a reschedule or a refund of any amount already paid for that booking.
After collection
Once a sample has been collected and processing has begun, cancellation may not be possible. Contact the laboratory to discuss your options.
How to request help
Use the contact form or call the laboratory with your booking reference. Every refund action is recorded in our audit trail.
This page is provided for transparency about how the platform operates. It is not a substitute for legal advice. Questions can be sent through the contact form.